FAQ's

Who is eligible to display the “Veteran-Owned Business” badge?

Veteran-Owned Business Badges will only be provided to members who have joined through the Buy Veteran campaign. A member must be in good standing and have their membership dues current to be eligible to display the Veteran-Owned Business Badge.

How do I get my “Veteran-Owned Business” badge to display on my website?

Along with the physical badge we send you in the mail for your storefront and business vehicles, your membership also includes the right to use our badge in its digital form. Feel free to use it on your website, social media accounts, business cards and more! To access the digital badge login to your account here. Once logged in, click the “Edit Company Profile” link, in the right hand column you will have the ability to download the badge.


What is an SDVOSB?

A Service-Disabled, Veteran-Owned Small Business (SDVOSB) is a business enterprise at least 51 percent owned and controlled by a military veteran with a disability rating of at least 0 percent approved by the Department of Veterans Affairs (VA).

How can I learn more about selling to the federal government?

Register with the VA’s Center for Veterans Enterprise and the federal governnment’s System for Award Management at www.sam.gov, if you haven’t done so
already. Vetrepreneur also covers federal contracting regularly from our staff of experts.


What address should I use in my credit card profile?

Please use the billing address on file with your credit card company or bank.

I received an error while trying to sign-up?

Incorrect billing addresses are our most common errors. It is necessary to use your credit card billing address in the “Order Information” section. Re-submit after making the necessary changes. If you continue to have problems, please contact us at cs@navoba.com.

What are my payment options?

Check/Money orders and most major credits cards are accepted.

How can I change or update my credit card on file?

Contact our customer service team at 412-269-1663 x164.

Can I pay by check?

Yes, memberships can be paid with a check/Money order. Please make checks payable to: NaVOBA. Please mail to NaVOBA, P.O. Box 26, Sewickley, PA 15143.


How does the auto renewal process work?

Your credit card will be automatically debited for the membership price every month or year, depending on which plan you signed up for. With the auto renewal plan, you will receive continuous service without interruptions. For further details, please view the auto-renewal policy.


Will I receive a bill each month?

No, you will not receive a bill. With the auto renewal plan, you will simply receive continuous service without interruptions.

Can I participate in Auto-Renewal using Check or EFT?

No, only debit/credit card payments are accepted for Auto-Renew.

What happens if my credit card can’t be charged when the card is scheduled for auto-renewal?

We will attempt to charge your credit card on file. If this attempt fails due to inaccurate credit card information, we will attempt to process your card for a period up to thirty (30) days. If you do not provide an updated credit card which We can process successfully, your account will not be automatically renewed. Your account will be placed on suspension after thirty (30) days of nonpayment and any Company Profiles listed on Buy Veteran will be downgraded to free listings.

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All payment and account information is transmitted using PCI compliant encryption, which is the industry standard and complies with relevant regulations.


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